Implementation & Training Manager

An Implementation & Training Manager is responsible for overseeing the successful implementation of new systems, processes, or technologies within an organization. They develop implementation plans, coordinate training sessions for employees, provide ongoing support, and ensure that the implementation meets the organization's goals and objectives. This role requires strong project management skills, technical aptitude, and the ability to work in a fast-paced and changing environment.

What You Will Do

The primary job duties include partnering with and launching assigned practices, providing project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management/billing platform. The role also involves setting practices up for long-term success with cost savings and population health strategies, training physicians, providers, and office staff on Privia's processes and technologies, and managing EMR questions and support via training listserv for the market.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience with practice management or EHR implementation and training, technical project management in a healthcare setting, and prior experience in hospital or physician office settings. They should be knowledgeable about extended medical terminology, able to work with different levels of clinical personnel, and have excellent communication and client-facing skills.

Requirements

• Bachelor's degree preferred OR equivalent relevant experience
• 3+ years of experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting
• Prior experience in hospital or physician office settings including knowledge of physician office workflow and processes
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulation
• Ability to work in a very fast-paced and changing work environment
• Collaborative, customer-focused and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

Benefits

• Medical, dental, vision, life, and pet insurance
• 401K
• Paid time off
• Other wellness programs
• Annual bonus targeted at 15%
• Restricted Stock Units