Role OverviewThe In-House Marketing Representative (VIP) generates leads, books qualified timeshare sales presentations, and provides customer and concierge services to guests. The role entails working a flexible schedule, including weekends and holidays.
What You Will Do
Responsibilities include conducting pre-arrival calls, confirming appointments, completing paperwork, ensuring guests meet minimum eligibility, following gifting procedures, and maintaining location operating standards.
Why It Might Be a Fit
The company offers a positive work environment, excellent earnings package, uncapped commissions, outstanding health care options, paid time off, and a retirement savings plan. The company has been recognized for its excellence, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022.
Requirements
- Conducting pre-arrival calls to owners, renters, and exchangers
- Confirming appointments with guests to ensure tour reservations and improve show rate
- Complete required paperwork accurately and completely for each tour
- Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour
- Following gifting procedures to ensure costs are met monthly
- Providing location-related guest service to resort guests and visitors
- Distributing only HGV-authorized information, collateral, and materials
- Maintaining location operating standards
Benefits
- Health Benefits
- Excellent earnings package and uncapped commissions
- Outstanding health care options (medical, dental, and vision)
- Paid Time Off (PTO)
- HGV Retirement Savings Plan
- Go Hilton Team Member Travel Program
- Share additional discounted room nights with family and friends
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