In Room Dining Captain - The Little Nell

Requirements

• Supervise and coordinate the daily operations of the in-room dining service
• Train, mentor, and support in-room dining servers to maintain exceptional service quality
• Monitor guest orders and special requests to ensure accuracy and satisfaction
• Maintain cleanliness, organization, and proper stocking of in-room dining areas
• Handle guest concerns and resolve service issues promptly and professionally
• Collaborate with the kitchen and other departments to ensure seamless service
• Conduct regular quality checks on food presentation, temperature, and overall guest experience
• Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
• Maintain records of in-room dining transactions, inventory, and team performance
• Uphold hotel policies, safety standards, and brand service guidelines at all times

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks