Incident Response Analyst II

Astreya
San Jose, CA
Job Description
The IRC (Incident Response Center) Analyst is responsible for delivering operations within the IRC across all client data center sites globally. Responsibilities include incident management, investigation, and response to alerts and incidents, as well as monitoring and automation tools to conduct investigation, classification, and triage.

Requirements

  • 2+ years of experience in a NOC, command center, or similar 24/7 operations environment
  • Ability to quickly triage and prioritize multiple incidents based on risk
  • Knowledge of systems including IP Networks, DC Environment, and Server Health
  • Strong written and verbal communication skills
  • Works well under pressure and within deadlines
  • Excellent communication and collaboration abilities
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with data protection laws such as GDPR

Benefits

  • Medical provided through UHC (PPO, HSA, Surest options)
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
  • 401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
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