Incident Response Manager - Data Center

TikTok
San Jose, CA
Category Engineering
Job Description
The Data Systems Infrastructure (DSI) team is seeking a technically skilled and detail-oriented professional to serve as a front-line responder for incident detection, triage, and response across infrastructure, facilities, and security operations.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • Strong technical background with prioritized experience in Data Center Facility Operations Center (DC FOC) management.
  • Proven ability to analyze complex systems, investigate incidents, and identify root causes effectively.
  • Experience in incident and problem management processes, with the ability to drive corrective actions and coordinate cross-functional teams.
  • Excellent troubleshooting skills and the ability to work in fast-paced environments during critical incidents.
  • Strong communication skills to draft reports, conduct reviews, and liaise with technical and non-technical stakeholders.

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
  • Tuition Reimbursement
  • Relocation Assistance
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