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Incident Response Manager - Data Center
TikTok
San Jose, CA
Category
Engineering
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Job Description
The Data Systems Infrastructure (DSI) team is seeking a technically skilled and detail-oriented professional to serve as a front-line responder for incident detection, triage, and response across infrastructure, facilities, and security operations.
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
Strong technical background with prioritized experience in Data Center Facility Operations Center (DC FOC) management.
Proven ability to analyze complex systems, investigate incidents, and identify root causes effectively.
Experience in incident and problem management processes, with the ability to drive corrective actions and coordinate cross-functional teams.
Excellent troubleshooting skills and the ability to work in fast-paced environments during critical incidents.
Strong communication skills to draft reports, conduct reviews, and liaise with technical and non-technical stakeholders.
Benefits
401k Matching
Retirement Plan
Generous Paid Time Off
Tuition Reimbursement
Relocation Assistance
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