Incident Response Manager, Data Center - Ashburn

TikTok
Any Location, VA
Job Description
Incident Response Manager role involves serving as a front-line responder for incident detection, triage, and response across infrastructure, facilities, and security operations. Responsibilities include detecting and responding to events, conducting investigations, monitoring and analyzing detected events, and coordinating timely escalations. The ideal candidate will possess a solid foundation in IT, infrastructure, or engineering disciplines, with experience in critical environments and the ability to analyze incidents, identify patterns, and drive long-term improvements.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • Strong technical background with prioritized experience in Data Center Facility Operations Center (DC FOC) management.
  • Proven ability to analyze complex systems, investigate incidents, and identify root causes effectively.
  • Familiarity with monitoring and alerting tools such as Grafana, Nagios, or similar platforms.
  • Experience in incident and problem management processes, with the ability to drive corrective actions and coordinate cross-functional teams.
  • Excellent troubleshooting skills and the ability to work calmly under pressure during critical incidents.
  • Strong communication skills to draft reports, conduct reviews, and liaise with technical and non-technical stakeholders.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Health Insurance
  • Retirement Plan
  • Life Insurance
]]>