Indirect Fraud Investigation Associate

The Indirect Fraud Investigation Associate primarily focuses on managing indirect consumer Identity Theft claims, ensuring thorough and effective investigations from start to finish. This role will collaborate with internal teams, particularly the Credit Dispute team and Operations teams, as well as Legal, dealers, and external partners to effectively address fraud and mitigate associated risks. The Associate will investigate claims, block notifications of fraud related to new and existing accounts, and interview victims, suspects, dealers, and other relevant parties to ensure effective resolution while upholding the organization’s integrity and compliance standards.

What You Will Do

The Indirect Fraud Investigation Associate will analyze facts, document all investigative activities, and present culpability determination and next steps. The role will also involve preparing written reimbursement claims for dealer buybacks, supporting the buyback process, and communicating and coordinating cross-departmental fraud detection and investigative issues with teams such as Collections, Customer Service, Credit, Funding, Sales and Marketing, and Legal.

Why It Might Be a Fit

To be successful in this role, the candidate will need to have demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud. The candidate will also need to have strong attention to detail, the ability to see investigations through with minimal supervision, and proven decision-making skills and the ability to summarize findings.

Requirements

• Minimum 2-4 years related experience performing fraud investigations
• Prior experience working with Credit, Collection skip tracing, and or legal a plus
• SAS or SQL experience a plus
• Auto finance industry a plus
• Bachelor’s degree or equivalent work experience
• Demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud
• Strong attention to detail and ability to see investigations through with minimal supervision
• Proven decision-making skills and ability to summarize findings
• Strong organization/time management skills
• Ability to collaborate with various internal departments, law enforcement, dealers and other external partners to effectively address fraud and mitigate associated risks
• Strong communication (written and verbal) to interface with external and internal customers

Benefits

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor