Indirect Fraud Investigation Associate

The Indirect Fraud Investigation Associate will manage indirect consumer Identity Theft claims, ensuring thorough and effective investigations from start to finish. This role will collaborate with internal teams, particularly the Credit Dispute team and Operations teams, as well as Legal, dealers, and external partners to effectively address fraud and mitigate associated risks.

What You Will Do

Investigate Indirect Identity Theft claims, block notifications of fraud related to new and existing accounts, and prepare written reimbursement claims for dealer buybacks. The role will also involve gathering and analyzing facts, documenting all investigative activities, and communicating with teams to address fraud and mitigate risks.

Why It Might Be a Fit

The ideal candidate will have a minimum of 2-4 years of related experience performing fraud investigations, with prior experience working with Credit, Collection skip tracing, and/or legal a plus. The role requires strong analytical skills, attention to detail, and the ability to see investigations through with minimal supervision.

Requirements

• Minimum 2-4 years related experience performing fraud investigations
• Prior experience working with Credit, Collection skip tracing, and/or legal a plus
• Bachelor’s degree or equivalent work experience
• Analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud
• Strong attention to detail and ability to see investigations through with minimal supervision
• Proven decision-making skills and ability to summarize findings
• Strong organization/time management skills
• Ability to collaborate with various internal departments, law enforcement, dealers, and other external partners to effectively address fraud and mitigate associated risks
• Strong communication (written and verbal) to interface with external and internal customers

Benefits

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Paid Volunteer Time Off and a company charitable donation in your honor