Role OverviewThe Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.
What You Will Do
Work as a part of the Case Management team, perform all duties as assigned, attend meetings and conference calls with clients and homeowners, and manage individual workload of case management.
Why It Might Be a Fit
Ability to effectively communicate both verbally and written, maintain confidentiality with sensitive customer and internal information, and adapt to and effectively navigate technology systems.
Requirements
- At least one year of professional case management, social services, emergency management, or disaster recovery experience
- At least one year experience documenting client services and maintaining confidential records
- High school diploma or equivalent
- Ability to effectively communicate both verbally and written
- Ability to maintain confidentiality with sensitive customer and internal information
- Ability to adapt to and effectively navigate technology systems
Benefits
- Hourly compensation: $25/hour for Case Manager, $30/hour for Case Manager Lead
- Up to 25% travel expected for this position
- Must be willing to travel and deploy to client sites for extended periods of time
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