Industrial Engineering Analytics Engineer

Wipro
Pittsburgh, PA
Job Description
The Industrial Engineering Analytics Engineer role at Wipro Limited supports process delivery by overseeing daily transactions, resolving technical escalations, and developing technical capability within the Production Specialists. The role involves reviewing performance parameters, providing technical support and process guidance, and documenting all queries received and resolutions.

Requirements

  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Mentor and guide Production Specialists on improving technical knowledge
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Benefits

  • Full range of medical and dental benefits options
  • Disability insurance
  • Paid time off (inclusive of sick leave)
  • Other paid and unpaid leave options
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