Role OverviewThe Information and Referral Facilitator will be responsible for receiving and documenting all telephone calls, forwarding messages to Intake Workers and other staff members as appropriate. The Information and Referral Facilitator will relay important information to clients, refer them to outside agencies when necessary, and will perform other routine administrative functions as assigned by the Housing Supervisor.
What You Will Do
Record name, date and need for each call in Call Log. Assist in initial eligibility determination for services through a basic phone intake. Refer to in-house services when warranted and to specialized agencies for any complex needs that cannot be handled by the Care Service.
Why It Might Be a Fit
The successful candidate will have excellent interviewing and phone skills, skills in case documentation, and the ability to multi-task. They will also have experience with a multi-phone system and knowledge of case management methods, principles, and techniques.
Requirements
- High school education or GED
- 1-3 years experience in related job required
- Effective communication skills with people of various socio-economic and cultural backgrounds
- Experience with computer (Word, Excel, and Bell Data), fax/copier, and telephone
- Good judgment and organizational skills
- Ability to work in a team environment
Benefits
- Confidentiality of personal recipient information
- Protection of program participants' rights
- Opportunity to attend staff meetings, supervisor conferences, and other agency functions
- Training to assist in serving program participants with the highest level of efficiency
- Knowledge of resources in the Tri-County area
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