Role OverviewServe as the initial contact for individuals coming into the agency as well as calling in by phone. Provide a variety of clerical duties and support to the office. This position is customer facing and will require someone who takes pride in customer service, positive relationships, and the ability to work with a diverse population.
What You Will Do
Greet and deal effectively with the public and staff, in person, via email and over the phone. Conduct participant intakes and provide application assistance as needed. Take detailed and accurate messages, ensuring that each message is delivered or communicated to staff via email, phone message, Microsoft Teams, or in person to appropriate staff in a timely manner.
Why It Might Be a Fit
Must possess a high level of tolerance and understanding for individuals and families that may be in crisis as well as possibly experiencing mental health concerns and substance abuse. Requires individual to be highly organized. Must maintain agency and client confidentiality.
Requirements
- Bilingual Preferred but not required: for differential pay - must be proficient in reading, writing, listening and speaking in English and Spanish.
- An associate degree in a related field of study which can be substituted for two years of equivalent education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this position.
- Must possess a high level of tolerance and understanding for individuals and families that may be in crisis as well as possibly experiencing mental health concerns and substance abuse.
- Requires individual to be highly organized.
- Must maintain agency and client confidentiality.
- Excellent communication, interpersonal, and customer service skills and legible handwriting.
- Must have computer experience and a working knowledge of Word and Excel.
Benefits
- Health insurance
- Dental insurance
- RX insurance
- Vision insurance
- FSA
- Life Insurance
- 401K Plan
- Vacation
- Sick and Holidays
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