Information Systems Support Specialist

MUM Industries
Any Location, OH
Job Description
Role Overview

Become a success story within our IT Dept! We are seeking a motivated, detail-oriented, and customer-focused Information Systems Support Specialist to support and enhance the organization's business applications, enterprise systems, and operational processes.

What You Will Do

Provide day-to-day support for ERP systems and other business-critical applications, troubleshoot and resolve application, workflow, data, and user-related issues, and assist users with system functionality, best practices, and business process questions.

Why It Might Be a Fit

This position serves as a critical link between technology and business operations by providing application support, resolving system issues, and helping users efficiently utilize company systems.

Requirements

  • Bachelor's degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience
  • 2+ years of experience supporting ERP systems, business applications, or enterprise software
  • Strong analytical, troubleshooting, and problem-solving skills
  • Working knowledge of relational databases and SQL
  • Familiarity with Microsoft 365 applications, including Teams, SharePoint, and Power Platform solutions
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work effectively with both technical and non-technical users
  • Strong organizational skills with the ability to manage multiple priorities

Benefits

  • Medical, Dental, Vision, and other voluntary coverages
  • 100% tuition reimbursement
  • 401K with company match no vesting schedule
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