Role OverviewThis position is located at the District 2 HQ of the Department of Transportation (DOTD2) and involves providing IT support to customers with hardware, software, and other technical issues. The successful candidate will be responsible for troubleshooting, assisting with equipment deployment, and creating technical documentation. The role requires a strong understanding of IT systems and excellent communication skills.
What You Will Do
The successful candidate will be responsible for answering phone calls and responding to emails, assisting customers with technical issues, troubleshooting problems, and creating technical documentation. They will also assist with IT equipment deployment and business process analysis.
Why It Might Be a Fit
This position offers a range of benefits, including paid time off, 11 paid holidays per year, regular pay increases, and an extensive benefits package. The successful candidate will also have opportunities for growth and development within the organization.
Requirements
- 36 months combined work experience in multiple areas of assigned responsibility
- 12 months combined work experience as specified by the agency position description & job posting
- Or completion of undergraduate core program in computer science or information systems
- Or equivalent of minimum class qualifications for employment
Benefits
- Paid time off
- 11 paid holidays per year
- Regular pay increases
- Extensive benefits package
- Medical coverage
- Free dental, vision, and basic life insurance
- Childbirth, adoption, and foster care leave
- Education and development opportunities
- Public retirement systems
- Optional deferred compensation
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