Information Technology (AI) - Internship

CMYK-WHT midnight background
Plano, TX
Job Description
Complete an AI-Assisted Service Desk Triage & Noise Reduction proof-of-concept project focused on LogicMonitor alerts that generate incidents or work items in the IT Service Management (ITSM) system.

Requirements

  • Analyze historical LogicMonitor-generated alerts and the corresponding ITSM tickets to identify common alert types, repeated failure patterns and alerts that frequently resolve without action or result in duplicate tickets.
  • Design and test AI prompts that can summarize alert payloads, classify alerts, and suggest appropriate runbooks and knowledge articles.
  • Responsible for alert clarity, reduce time spent interpreting alerts and provide data driven recommendations for future alert tuning or documentation improvements

Benefits

  • Professional collaboration with Service Desk and Infrastructure teams
  • Exposure to governance and control considerations in a regulated banking environment
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