Information Technology Engineer

Requirements

• Assist with quality assurance of assets in inventory, deployed assets, and the procurement process for all agency IT equipment.
• Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups.
• Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed.
• Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly.
• Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response.
• Follow and maintain HIPAA standards for various levels of security and confidentiality.
• Provide on-call support as assigned.
• Attend and actively participate in meetings and training as required.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific information technology areas.
• Demonstrate knowledge of emergency procedures and assists in crisis situations.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Drive and travel as required.

Benefits

• Comprehensive, competitive benefits package
• Life-changing care in communities across North Carolina and Rhode Island
• Opportunities for growth and development
• Promoting from within and developing future leaders