Information Technology Manager 2

Requirements

• Create and communicate product enhancements, release updates, and other product development efforts to DAS and other agencies.
• Research, review, and answer technical questions regarding the product when escalated.
• Facilitate and schedule product meetings.
• Act as a liaison between various stakeholders, managing stakeholders' expectations and ensuring successful communications between project team members.
• Create project and system reports to keep Executive Management informed of projects and system status.
• Supervise and/or manage permanent and contingent Information Technology (IT) staff for the ServiceNow team.
• Assign and monitor tickets to ensure proper and timely resolution.
• Provide guidance on issues and follow escalation procedures.
• Assign and prioritize work assignments.
• Responsible for providing direction for the staff related to the ServiceNow services.
• Schedules and approves Employee Work Hours Record and OAKS Timesheet for direct reports.
• Execute performance reviews in accordance with state performance management standards.
• Oversee the generation of reports and distribute to management.
• Assist management in developing long-term workforce planning.
• Assists budget preparation for service area.
• Oversee escalations and major incidents, including the facilitation of technical and customer bridge lines and coordination of service area assistance.
• Provide guidance on issues and follow escalation procedures.
• Evaluates current IT policies, procedures, and practices and makes recommendations.
• Leads IT-driven change effort.
• Participates in and/or leads activities to achieve project tasks/meet deadlines.
• Primary resource for any SOCC OIT audits, provides comments and answers, and coordinated with Auditors to acquire necessary information for compliance.
• Conducts various meetings with customers to plan disaster recovery tests.
• Works to onboard Agencies and coordinates with distributed disaster recovery site vendors.
• Provides advice on managing and directing activities to develop, assess, coordinate, and communicate disaster recovery requirements and business continuity plans.
• Identifies and documents critical business functions that need to be resumed within a defined time frame.
• Coordinates development of program area schedules for annual business continuity documentation maintenance and updates, exercises, and independent review and validation.
• Assists program areas with assessment of potential business impact and definition of critical, time-sensitive functions. Recommends recovery strategies and options.
• Assists with implementation of recovery solutions.
• Develops skills necessary to provide and assists with managing risks and changes related to processes, projects, and procedures.
• Assists in developing project task plans, leading meetings, and other related tasks to gather and coordinate activities for requirements gathering.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)