Role OverviewThe IT Specialist I provides technical support to customers as a member of the Service Desk, handling network connectivity and incidents, desktop and workstation infrastructure, backup monitoring, operating systems, software, hardware, and peripherals.
What You Will Do
Provide first-level support, diagnose and escalate incidents, provide on-site and remote technical support, troubleshoot and repair hardware and software issues, and assist in system upgrades and maintenance.
Why It Might Be a Fit
The ideal candidate will have 2+ years of end-user support experience, expert knowledge in Microsoft Windows Operating Systems, and strong collaboration and customer service skills.
Requirements
- 2+ years end-user support experience in a technology related field
- Expert knowledge in Microsoft Windows Operating Systems
- Microsoft Office suite (Office 365 preferred)
- Desktop deployment technologies
- Hardware and software components of Windows based computers, smartphones, and tablets
- Basic knowledge of Networking and Windows Server Administration fundamentals and concepts
- Experience working with PSA and RMM tools such as ConnectWise Manage and ConnectWise Automate
- Associates or Bachelor degree required, in a technology related field preferred
Benefits
- On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences)
- Self-directed training through reading, research, webinars and any other applicable media
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