Role OverviewThe Information Technology Specialist (On-Site) will provide support to customers to ensure effective problem identification and resolution of software and hardware tools. The role involves new computer setup, problem identification, and resolution, developing desktop strategies, and maintaining workstation operation systems.
What You Will Do
The main day-to-day responsibilities include providing ongoing hardware and software support, addressing help desk tickets efficiently, troubleshooting and resolving technology failures, and managing multiple priorities.
Why It Might Be a Fit
The ideal candidate will possess extensive troubleshooting skills, excellent interpersonal skills, and the ability to work well in a demanding and fast-paced environment.
Requirements
- PC Security Administration/Update experience
- Active Directory experience
- Mobile device experience
- Microsoft and IOS experience
- Associate degree in technically related field preferred
- Experience providing computer and network support
- Exceptional written and oral communication skills
- Must possess extensive troubleshooting skills
- Ability to work well in a demanding and fast-paced environment
- Excellent interpersonal skills for both internal and external communications
Benefits
- Act 151: Child Abuse History Clearance
- Act 34: Pennsylvania State Criminal History Clearance
- Act 114: Federal Criminal History Clearance
- Act 168: Required Employment History Review
- Act 24: Arrest/Criminal Conviction Report
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