Role OverviewConsumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team. This position provides day-to-day technology support to employees, troubleshoots hardware, software, application, and connectivity issues, and assists with the security, maintenance, and reliable operation of the Bank's technology environment.
What You Will Do
Provide technical support for computers, mobile devices, printers, Microsoft 365, business applications, phones, and other technology. Troubleshoot and resolve hardware, software, system access, application, and network connectivity issues.
Why It Might Be a Fit
The ideal candidate is a hands-on problem solver who enjoys helping others, can manage multiple priorities, and understands the importance of security, confidentiality, and dependable technology in a banking environment
Requirements
- Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field
- 1 to 3 years of related IT support, help desk, systems, networking, or cybersecurity experience
- Working knowledge of Microsoft Windows, Microsoft 365, computers, mobile devices, printers, and common business applications
- Familiarity with TCP/IP, DNS, VPN, Wi-Fi, network connectivity, access management, endpoint protection, and security concepts
- Strong troubleshooting and problem-solving skills with the ability to explain technical issues in an easy-to-understand way
- Strong customer service, communication, organization, and follow-through
- Ability to work independently and collaboratively as part of an IT team
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