Role OverviewJoin GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Help Desk Technician IV, you will respond to user inquiries via phone, email, chat, or ticketing systems, log and track support requests, and diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
What You Will Do
Your core responsibilities will include responding to user inquiries, logging and tracking support requests, diagnosing and resolving technical issues, providing step-by-step guidance to users, and escalating complex issues to second-level support or specialized teams.
Why It Might Be a Fit
To succeed in this role, you will need to have 5+ years of related experience, a TS/SCI w/Poly security clearance level, and required technical skills, including installing, modifying, and repairing computer hardware and software using remote access tools.
Requirements
- 5+ years of related experience
- TS/SCI w/Poly security clearance level
- Installs, modifies, and repairs computer hardware and software using remote access tools
- CompTIA Security+ certification within 3 months of start date
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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