Role OverviewAs an IT Support Technician, your primary responsibility is to ensure that all Company associates have reliable access to the necessary IT systems and tools essential for their roles. You will assist the Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to meet performance standards.
What You Will Do
Provide first-line response and problem resolution for end-users requiring assistance with IT-related issues and problems. Administer and manage the IT Helpdesk Support system, tracking issues to resolution within established benchmarks, updating the knowledge base, and communicating solutions to users and other IT team members.
Why It Might Be a Fit
You will work with the Infrastructure team on all escalations and manage communication with end users throughout the process. You will also work directly with other IT team members, suppliers, and contractors to resolve Level 3 and escalated problems.
Requirements
- Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience
- Required knowledge and experience in the following systems and applications:
- Helpdesk/Customer Service environment
- Common IT hardware knowledge, networking, industry-standard applications, and best practices
- Network infrastructure and configurations
- Workstation imaging and automated software deployment
- Microsoft Solutions: M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, Entra, Teams (voice/video), M365 & Azure Administration
- Operating Systems: Windows 11, Android OS, and iOS
- Management Tools and Systems such as mobile device management software (Intune, ManageEngine), VMware applications, remote desktop support (ScreenConnect, RDP), and Manage Engine ServiceDesk+, ADManager+, and Endpoint Central
Benefits
- Medical, Dental and Vision Insurance, Prescription Drug Plan
- Company-paid Disability, Life and AD&D Insurance
- 401(k) plan with company match and profit sharing
- Flexible Spending Accounts, Health Savings Account, and Dependent Care Account
- Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance
- Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs
- Technology and Home Office Setup
- Flexible Work Arrangements
- Professional Development Opportunities
- Career Growth and Advancement
- Company-sponsored social events and team-building activities
- Employee recognition program
]]>