Role OverviewSupports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services, with a focus on cloud capacity availability, reliability, utilization, adoption, and service-level performance.
What You Will Do
Coordinate across engineering, architecture, operations, and business stakeholders to ensure reliable, scalable, and cost-effective service delivery.
Why It Might Be a Fit
Strong understanding of cloud capacity management, IT service management, infrastructure operations, service delivery, or related field, with experience in ITIL practices and service management principles.
Requirements
- Strong understanding of cloud capacity management
- 10+ years of experience in IT service management, infrastructure operations, service delivery, or a related field
- Working experience of ITIL practices and service management principles
- Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies
- Experience coordinating work across technical teams and business stakeholders
- Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates
- Strong written and verbal communication, organization, analytical thinking, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment with limited supervision
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
- Strong understanding of forecasting and demand management
- Experience managing Azure and AWS provider capacity
- Strong knowledge of capacity risk management and assessment
- Clear understanding application capacity and resilience
- Experience with data, API's and capacity intelligence
- Practical experience with capacity governance and controls
- Knowledge of capacity constraint mitigation and cloud resource capacity optimization
- Strong experience with executive and stakeholder communication
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