Insights & Analytics Director - Claims

The Insights & Analytics Director - Claims will lead the delivery of insights, analytics, and AI solutions that support Claims teams in making better, faster, and more informed decisions. This role is accountable for translating Claims priorities into impactful data products, analytics solutions, and AI-enabled capabilities that improve claims outcomes, operational efficiency, customer service, leakage management, reserving effectiveness, and operational performance.

What You Will Do

As the senior Insights & Analytics leader aligned to the Claims organisation, you will act as a strategic partner to Claims leadership, ensuring that data and AI investments are focused on measurable business value. You will work closely with the Claims, Reserving, Actuarial, Finance, Underwriting, and Transformation teams to develop a coherent view of claims performance, emerging trends, and opportunities for improvement across the claims lifecycle.

Why It Might Be a Fit

This role combines business partnership, people leadership, and delivery accountability, ensuring that AXIS continues to evolve its use of analytics and AI to drive better claims outcomes and operational excellence.

Requirements

• Experience leading analytics, business intelligence, data or AI teams.
• A minimum of 10 years' experience in analytics, business intelligence, data or AI, including at least 3 years leading teams.
• Experience partnering with Claims, Insurance Operations, Actuarial or Reserving functions within the insurance industry.
• A minimum of 3 years' experience in the insurance or reinsurance industry, partnering with Claims, Insurance Operations, Actuarial or Reserving functions.
• Demonstrated ability to translate business strategy into practical analytics and AI solutions.
• Experience delivering measurable business outcomes through the use of analytics, data products or AI capabilities.
• Experience directly managing a team of at least 6 people, including team leads or senior individual contributors.
• Strong understanding of insurance claims processes, operational performance measures, and claims data.
• Strong stakeholder management and communication skills.
• Ability to balance strategic thinking with practical execution.
• Knowledge of modern analytics, business intelligence, and AI technologies.
• Ability to operate effectively within a complex, matrix organisation.
• Business-focused and outcome-oriented.
• Collaborative and relationship-driven.
• Able to simplify complexity and provide clear direction.
• Comfortable leading change and challenging the status quo.

Benefits

• Medical plans for you and your family
• Health and wellness programs
• Retirement plans
• Tuition reimbursement
• Paid vacation