Role OverviewThe Insurance A/R Support Specialist is responsible for monitoring, researching, and resolving outstanding insurance accounts receivable over 30 days. This role ensures claims are accurately followed up on, required attachments are submitted through Denticon, and all DentalXChange errors are reviewed and corrected in a timely manner.
What You Will Do
Submit claims daily with required attachments in Denticon, review and correct all DentalXChange errors daily, utilize Denticon Task Manager to work all outstanding insurance A/R aged 30+ days, research claim status via payer portals and phone calls when needed, document claim follow-up notes clearly and accurately within Denticon, escalate denial patterns to leadership for root-cause intervention, monitor timely filing limits to prevent aged claims from expiring, and utilize Denticon Task Manager to collaborate with office teams to request additional documentation when needed.
Why It Might Be a Fit
The successful candidate will be a detail-oriented and organized individual with excellent communication skills, able to work in a fast-paced environment, and provide exceptional service to our customers, the providers, practice teams, and offices.
Requirements
- High school degree
- 1-2 years of experience in insurance AR or a related field
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment
- Detail-oriented and able to multitask
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation assistance
- Remote flexibility
- Bonus/commission
- Paid holidays
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