Insurance Specialist

Requirements

• File insurance claims with Collateral Protection Insurance (CPI) vendor for qualifying losses
• Submit claims to members' primary insurance carriers when the credit union is listed as lienholder
• Monitor claim status from initiation through settlement
• Review insurance settlement checks for accuracy and confirm proper endorsement and posting to member accounts
• Identify accounts eligible for GAP, VSC, credit life, disability, or other ancillary product claims and initiate refund or claim processes as applicable
• Request and process refunds of unused ancillary products upon payoff, total loss, repossession, or charge-off in accordance with policy
• Manage all impounded vehicle accounts from notification through resolution
• Verify legal right to repossess or recover in compliance with state laws
• Coordinate with towing companies, impound lots, repossession agents, and law enforcement when necessary
• Recommend recovery strategy (redeem, repossess, release to member, or abandon)
• Ensure timely action to prevent excessive storage accumulation
• Document chain of custody and condition of recovered vehicles
• Partner with Collections to evaluate delinquent accounts with insurance or impound risk
• Provide recommendations for early intervention on high-risk collateral
• Assist in skip-tracing and collateral location efforts when appropriate
• Support bankruptcy or legal teams when insurance or impound matters intersect with filings
• Ensure compliance with state repossession and impound laws, NCUA regulations, UCC Article 9 (secured transactions), and CFPB guidelines

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance