Intake Coordinator

Rankings.io
Phoenix, AZ
Category Legal
Job Description
The firm is seeking a bilingual, detail-oriented Intake Coordinator to serve as the first point of contact for potential clients, gathering case details and assessing eligibility. The role involves client communication, case evaluation, and maintaining legal documentation. The ideal candidate will have strong customer service skills and a basic understanding of legal procedures.

Requirements

  • Serve as the first point of contact for potential clients via phone, email, and in-person interactions
  • Conduct initial case evaluations by gathering relevant details and assessing if cases meet the firm's criteria
  • Accurately record client information, case details, and supporting documents in the firm's case management system
  • Coordinate consultations and follow-ups between clients and attorneys
  • Maintain a basic understanding of legal procedures and terminology to handle inquiries
  • Track potential client inquiries, provide updates, and assist with case-related documentation as needed
  • Be in an on-call weekend schedule
  • Bilingual (Spanish and English) required

Benefits

  • Unlimited PTO
  • Wellness Day
  • Health Insurance
  • Potential bonuses
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