Responsibilities:
Welcome participants to the job location.
Instruct and support participants throughout their time at the job location
Track participant appointments.
Ensure participants’ satisfaction
Foresee logistic challenges and solve them proactively
Report and escalate to management as needed
Track data in spreadsheets using Google Sheet/Excel experience
Coordinate project activities with team members as needed
Cooperate and report regularly to Program Manager, Project Managers and other team members
Minimum Qualifications:
1-2 years of work experience in customer service for the food, retail or hospitality industry
Familiarity with iOS and macOS
Exceptional customer service experience and skills
Able to commit to a weekly schedule for the duration of the project
Ability to interact professionally with project participants
Experience with progress tracking and reporting, comfortable with Sheets/Excel.
Excellent verbal and written communication
Strong organizational skills, meticulous attention to detail
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.