Role OverviewServes as the first point of contact for individuals seeking help through the family resource center, connecting them with internal programs and external partners. Knowledgeable about programs offered, eligibility requirements, and community services.
What You Will Do
Provides needs-related screening, processes paperwork, schedules appointments, and refers clients to Case Manager, co-locating partners, and community resources.
Why It Might Be a Fit
Requires ability to work with individuals experiencing a crisis, knowledge of community resources, and effective interpersonal skills. Must exercise good judgment, courtesy, and tact in dealing with the public and staff.
Requirements
- Bachelor's degree in social work or related field
- Experience in working with clients from diverse communities
- Ability to work with individuals experiencing a crisis
- Knowledge of community or other available resources
- Effective interpersonal skills
- Strong verbal and written communication skills
- Ability to exercise good judgment, courtesy, and tact
- Ability to plan and organize work and follow tasks through to completion
- Ability to handle confidential information with extreme professionalism
- Self-starter with ability to work independently
- Proficient with Microsoft Office applications
- Ability to learn databases and other systems
- Current driver's license required
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