Role OverviewThe Intake Specialist is responsible for assisting individuals and families in connecting to resources. This work includes intake, assessments, referring, service coordination, and follow-up. The Intake Specialist will enter data into various computer software systems, maintain customer files, schedule appointments, conduct interviews with customers, and work with the agency team to provide a comprehensive approach to meeting customer needs.
What You Will Do
The Intake Specialist will obtain relevant household information from customers, gather information and records into software systems, assess and prioritize customer needs, identify customer resources, build rapport with customers, and perform data entry. The Intake Specialist will also maintain current knowledge of software changes and updates.
Why It Might Be a Fit
The ideal candidate will have excellent verbal communication skills, excellent written communication skills, excellent listening skills, and excellent customer service skills. The candidate will also be proficient in using Microsoft Office applications and other computer software as applicable to the position.
Requirements
- At least two years of experience working in a social service-based program
- High school diploma or equivalent
- Associate's degree preferred
- Must pass required background checks
- Must have a valid driver's license, reliable transportation, and provide proof of insurance
Benefits
- Paid time off
- Paid holidays
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
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