Role OverviewThe Integrative Customer Care Specialist is a senior member of the Customer Care Team, responsible for delivering front-line support to customers and managing relationships across various channels.
What You Will Do
The Integrative Customer Care Specialist will assist sales managers and customers with order entry, returns, new account activation, inquiries, general support, and account maintenance.
Why It Might Be a Fit
The Integrative Customer Care Specialist will be responsible for resolving escalated calls, handling complex customer situations, troubleshooting system issues, and ensuring team adherence to procedures.
Requirements
- Working knowledge of Microsoft Word, Outlook, and Excel
- Excellent organization and communication skills
- Ability to balance multiple priorities and meet deadlines in a fast-paced environment
- Ability to prioritize, problem-solve, and think critically in a dynamic environment
Benefits
- Medical Option
- Dental Delta Dental PPO
- Vision Routine preventative coverage
- Time Off
- 401K Plan
- Company provided short-term & long-term disability
- Life and AD&D insurance
- Flexible spending accounts
- Voluntary critical illness & accident coverage
- New parent phase-in program & paternity leave
- Educational assistance reimbursement
- Product discounts & a wellness program
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