IntelliPro Group Inc.

IntelliPro Group Inc.
Los Angeles, CA
Category Human Resources
Job Description
IntelliPro Group Inc. is seeking a Head of Customer Service to manage the Mandarin call center. The ideal candidate will have strong knowledge of call center operations, logistics, and global e-commerce customer service. This is a full-time, bilingual position requiring experience in communication, resource evaluation, and optimization. IntelliPro is a global leader in talent acquisition.

Requirements

  • Strong knowledge of call center operation and management
  • Experience in logistics or global e-commerce customer service
  • Strong communication skills
  • Basic knowledge of service procedure design
  • Experience of team management (plus)

Benefits

  • Comprehensive benefits package
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