Internals Only Customer Service Manager-B

TeleTech
Melbourne, FL
Job Description
As a Customer Service Manager-B at Percepta, you'll create and deliver amazing customer experiences while enjoying a unique culture. The role involves daily contact with dealers and customers, making decisions on lemon law and buyback inquiries, and providing process improvement recommendations to drive customer satisfaction.

Requirements

  • High School Diploma or GED required; associate or bachelor's degree preferred
  • 3 - 5 years' prior use of verbal/written communication in previous employment
  • 3 – 5 years' Problem Resolution in a customer contact environment
  • 3 – 5 years' customer service experience with decision-making authority

Benefits

  • Competitive Salary with Incentives
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
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