Role OverviewThe Intranet Support Technician will handle all incoming or self-generated tier 1 and occasionally tier 2 support for SharePoint, Teams, OneDrive, and other Office 365 tools. This support will include ticket management, issue clarification/redirection, requestor communication, and collaboration with other team members or departments as needed. This position will also occasionally handle administrative tasks and internal documentation.
What You Will Do
Handle general support for SharePoint and related systems/platforms, provide excellent customer service, and assist in the creation and upkeep of a department FAQ. Maintain comprehensive knowledge of Enterprise Chain systems and collaborate with the Intranet team to provide recommendations for system improvements.
Why It Might Be a Fit
Must have a personal relationship with Jesus Christ, excellent verbal and written communication skills, and above-average proficiency in operating a Windows-based computer utilizing the Office 365 Suite of tools.
Requirements
- Must have a personal relationship with Jesus Christ
- Must sign the Statement of Faith
- A high school diploma or equivalent education is required
- A Charis Bible College student or graduate is preferred
- 1-2 years of customer service experience required
- Must pass all required checks
Benefits
- Medical
- Dental
- Vision
- Paid Time Off (PTO)
- Paid Holidays per year (10)
- Flexible Spending Account (FSA)-Medical/Dependent Care
- Health Savings Account (HSA)
- Voluntary Life and AD&D
- Short Term Disability
- Long Term Disability
- 403(b) Retirement Plan
- Life Assistance Program
- Accident/Hospital
- ID Shield/Legal Shield
- Telehealth
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