Role OverviewThe Investigation Specialist conducts thorough reviews and investigations of incidents across Merakey programs to protect the safety, rights, and well-being of individuals served. This role helps reduce organizational risk by ensuring timely, compliant, and accurate investigations that support Merakey’s commitment to quality, integrity, and regulatory compliance.
What You Will Do
Conduct and complete investigations related to consumer care, investigate incidents across service lines, manage case documentation and tracking, and communicate investigation findings through cross-functional meetings.
Why It Might Be a Fit
The ideal candidate will possess strong written and verbal communication skills, ability to prepare clear, structured reports, and experience maintaining accurate case records and documentation in a case management system.
Requirements
- Minimum of 2 years of experience in human services or a related field
- Must obtain Certified Investigator (CI) Certification within 90 days of hire
- Strong written and verbal communication skills
- Ability to prepare clear, structured reports while maintaining professionalism and objectivity
- Strong organizational, time management, and prioritization skills
- Experience maintaining accurate case records and documentation in a case management system (QCOMS) preferred
- Experience supporting individuals with intellectual and developmental disabilities (IDD) is preferred but not required
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement plan
- DailyPay
- On the Goga well-being platform
- Access Care.com for backup childcare, elder care, and household services
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
- Tuition reimbursement and educational partnerships
- Employee discounts and savings programs on entertainment, travel, and lifestyle
- Access to Pryor Online Learning for free online personal development classes
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