Investigator - Asset Protection Operations Center - Corporate

The Asset Protection Operations Center Investigator monitors Nordstrom alarm systems, supports overnight business operations, calls for assistance and provides basic Asset Protection support to corporate employees on alarm details. This role is a valuable team member who monitors alarm trends and potential risks.

What You Will Do

Monitor computer terminal(s) for third party access, security, intrusion, and any building alarms. Maintain a daily log of events during assigned shift and escalate to appropriate partners as needed. Monitor critical incidents in real-time and response to emergency situations including in-progress acts of violence, crisis, and any other incidents posing hazard to lives and property.

Why It Might Be a Fit

The job requires strong analytical, organizational, communication, and planning skills, as well as the ability to adapt to changing environments/needs. The candidate should be able to maintain a calm presence in the face of issues, disasters, trauma, etc. in support of their team and to drive the necessary support to ensure the best outcome for the issue(s) and/or incident(s) under their watch.

Requirements

• Background in security systems
• 2 years in service-based security operations preferred
• Strong analytical, organizational, communication, and planning skills
• Actively participates and collaborates with others on one's own team and cross-divisionally for the achievement of business goals
• Uses innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
• Builds rapport with all kinds of people inside and outside the organization
• Strong collaboration and de-escalation skills
• Good situational awareness and ability to adapt to changing environments/needs
• Intermediate experience with Microsoft Word, Excel, Outlook, PowerPoint, the Internet, and Access Control Systems

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources