Investigator-Complaint Supervisor-QA535210

ICL
New York, NY
Category Human Resources
Job Description
The Investigator and Complaint Supervisor is responsible for investigating allegations, promoting conformance to standards, quality improvement, and corporate compliance in ICL services programs. They oversee daily complaint management operations, supervise Complaint Specialists, and ensure all complaint activities meet internal quality standards and regulatory requirements.

Requirements

  • Bachelor's degree in psychology, education, social work, or related field
  • Three years' experience working in a human services organization conducting investigations, performing quality assurance work, or managing programs
  • Knowledge of research methods, forensic interviewing techniques, and evidence identification and preservation
  • Ability to remain strictly neutral and use logic to reach well-reasoned findings
  • Strong organizational and project management skills
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