IOC Specialist / IT Service Desk

Converge Technology Solutions
Cincinnati, OH
Job Description
The IOC Specialist provides an opportunity to work in a fast-paced collaborative environment monitoring and resolving incidents in customer infrastructure.

Requirements

  • Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization
  • Create, improve, and maintain monitoring alerts based on the correlation of different sources of data
  • Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux
  • Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
  • Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
  • Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes
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