IS PC Technician 1

FMOLHS
Baton Rouge, LA
Job Description
The IS PC Tech I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements.

Requirements

  • Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals.
  • Provides high-quality, consistent end user support services for all employees within FMOLHS.
  • Coordinates with other IS areas to resolve problems if necessary.
  • Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
  • Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
  • Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems.
  • Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
  • Develops and implements data driven performance improvement methodologies.
  • Maintains accurate records for use in evaluating organizational performance.
  • Identifies ways of improving current services and consults with management on issues and problems.
  • Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
  • Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.
]]>