IS PC Technician 1

Requirements

• Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals.
• Provides high-quality, consistent end user support services for all employees within FMOLHS.
• Troubleshoots and resolves end user issues by guiding user through corrective steps.
• Documents, logs, escalates, and follows up on issues with end users and sites.
• Coordinates with other IS areas to resolve problems if necessary.
• Images, configures and deploys new hardware, software and peripherals for use on the corporate network.
• Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
• Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
• Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
• Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems.
• Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
• Develops and implements data driven performance improvement methodologies.
• Maintains accurate records for use in evaluating organizational performance.
• Identifies ways of improving current services and consults with management on issues and problems.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
• Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.