IS Support Technician 2-8135

Kingman Regional Medical Center
Kingman, AZ
Job Description
The Support Technician II is responsible for enterprise-wide, remote and on-site, technical support for hospital computer systems, peripherals and the resolution of end-user service/support requests.

Requirements

  • Requires the ability to work a high degree of autonomy to prioritize, track, document and resolve service requests.
  • Responds to service/support requests from all offices within the KRMC enterprise (main campus, East campus and community practices).
  • May be required to join a project team in addition to normal duties.
  • Maintains department documentation regarding service requests and resolutions.
  • Ensures compatibility and interoperability of computing systems and peripherals.
  • Proactively reviews existing systems and repair/replace as needed.
  • Provides proactive orientation to end users for all modified and new systems deployed.
  • Maintains system security and integrity through enterprise antivirus maintenance.
  • Escalates issues as warranted.
  • Assists IS teammates in resolving system wide issues.
  • Displays exemplary customer service with an emphasis on patients, understanding, and keeping a positive attitude.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
]]>