Issue Management Coordinator (US)

The Issue Management Coordinator plays a critical role within Financial Crimes Management, supporting key risk and compliance functions such as fraud prevention, insider threat management, and Know Your Customer (KYC) oversight. This team is responsible for leading and coordinating the remediation of compliance issues when regulatory or legal requirements are not met.

What You Will Do

The coordinator drives corrective action plans, ensures accountability, and facilitates the successful return to compliance while minimizing operational and regulatory risk. Responsible for overall Management of a departmental unit within the Collection/Fraud Operations group.

Why It Might Be a Fit

Strong leadership, delegation, coaching, and mentoring skills are required. Excellent problem/conflict resolution skills are required. Excellent written and verbal communications skills are required.

Requirements

• Bachelor's degree required or experience equivalent to a Bachelor's degree
• 7+ Years of related experience
• Operational management experience specific to the section of operations managed is required
• In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed is required
• Strong leadership, delegation, coaching, and mentoring skills are required
• Excellent problem/conflict resolution skills are required
• Excellent written and verbal communications skills are required
• In-depth knowledge of relevant banking rules and policies is required
• The ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
• The ability to develop new policies and procedures in response to and in anticipation of changes in the business environment is required

Benefits

• Base salary
• Variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition