IT - Technical Support Specialist - Chino Hills, CA

Redwood Family Care Network
Any Location, CA
Job Description
Technical Support Specialist for Redwood Family Care Network. Provide technical support and troubleshooting assistance to customers, with a focus on excellent problem-solving skills and customer satisfaction.

Requirements

  • Strong knowledge of operating systems: Windows, macOS, and Linux.
  • Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
  • Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
  • Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
  • Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
  • Troubleshooting hardware, software, and peripheral devices.
  • Knowledge of remote desktop tools and diagnostic utilities.
  • Understanding of mobile device support (iOS and Android).
  • Basic knowledge of cybersecurity best practices.
  • Experience with ticketing/helpdesk systems.

Benefits

  • Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
  • HSA, Health Care FSA and Dependent Care FSA
  • EAP (Employee assistance program)
  • Employee discount program
  • PTO (Paid time off)
  • Dayforce Wallet Daily Pay
  • Pre-Tax 401(k)
  • After-Tax Roth
  • Tuition discount through Capella University
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