IT - Technical Support Specialist

Redwood Family Care Network
Any Location, WA
Job Description
Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

Requirements

  • Technical Support Specialist
  • Providing technical support and troubleshooting assistance to customers
  • Demonstrating excellent problem-solving skills and a customer-focused approach
  • Strong knowledge of operating systems: Windows, macOS, and Linux
  • Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting
  • Experience configuring and supporting Unifi Network equipment (access points, switches, controllers)
  • Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation
  • Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs
  • Troubleshooting hardware, software, and peripheral devices
  • Knowledge of remote desktop tools and diagnostic utilities
  • Understanding of mobile device support (iOS and Android)
  • Basic knowledge of cybersecurity best practices
  • Experience with ticketing/helpdesk systems

Benefits

  • Medical, Vision and Dental Insurance
  • Voluntary Short-term and Long-term Disability
  • Employee Assistance Program (EAP)
  • Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
  • Accrued Paid Time Off
  • Unlimited Peer Referral Program
  • On-Demand Pay
  • Working Advantage employee discount program
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA)
  • 401(K)
  • Capella University Discount
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