Role OverviewThe IT Administrator will support our organization in several ways, including Microsoft 365 and Azure administration, Windows and macOS device management through Intune, ticketing system support, and hardware logistics. Our ideal candidate will be a critical thinker who consistently seeks to improve processes and their own knowledge, strives for high-quality work, genuinely wants to help others, and is looking for a long-term place to grow their career.
What You Will Do
Take ownership of day-to-day IT operations, systems administration, and technical projects for the Bethesda and Frederick offices. Serve as a point of contact for on-site and remote technical issues, providing troubleshooting and support through our ticketing system, and escalating complex issues as needed.
Why It Might Be a Fit
We're looking for individuals to join the team who very much want to know why something happened in addition to just that it happened. We have a lot of ideas but are hopeful your perspective will push us forward together to deeper understanding.
Requirements
- 3-5 years of experience in IT administration, systems support, or a similar technical role
- Experience working in an ITSM tool or ticketing system
- Hands-on experience with Microsoft 365 and Azure AD administration, including identity and access management
- Experience managing devices using Intune, Apple Business Manager, or similar MDM platforms (macOS and Windows)
- Experience troubleshooting macOS and Windows hardware, conferencing tools, and peripherals
- Strong customer service and communication skills, including the ability to confidently support executives
- Working understanding of RBAC, IAM, MFA, and modern identity and access security principles
- Familiarity with common networking protocols such as HTTPS, SMTP, SFTP, and RDP
- Fundamental understanding of IT security principles, risk vectors, and common vulnerabilities
- Ability to prioritize and work independently while also collaborating effectively within a team
- Genuine eagerness to learn new technologies and adapt processes accordingly
Benefits
- Paid time off
- Volunteer Time Off
- 401(k) with company match
- Medical, dental, and vision insurance
- Disability coverage
- Educational reimbursements
- Paid parental leave
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