IT Adoption Specialist

The IT Adoption Specialist is responsible for driving the effective use and adoption of core technology tools across The Christian and Missionary Alliance. This role bridges the gap between the technology provided by IT and the day-to-day work of Areas of Ministry (AOMs) and staff. The specialist ensures that technology tools are configured to support real-world workflows, equips staff with the knowledge and confidence to use them effectively, and helps the organization realize the full value of its technology investments.

What You Will Do

Design, develop, and deliver training programs for core IT tools, including onboard training for new staff, role-specific training, refresher training, and rollout training for new tools or features. Work with each AOM to understand their workflows and translate those workflows into appropriate configurations of core platforms. Maintain configuration standards that allow each AOM to work the way they need to while maintaining platforms that support cross-AOM collaboration and reporting.

Why It Might Be a Fit

The ideal candidate will have a strong working knowledge of Microsoft 365 and at least one major project management or collaboration platform. They will be able to elicit workflow requirements from non-technical stakeholders and translate them into platform configurations. The candidate will also have experience in technology training, adoption, change management, or a closely related role.

Requirements

• Bachelor's degree in a related field, or equivalent demonstrated experience
• 3+ years of experience in technology training, adoption, change management, or a closely related role
• Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and at least one major project management or collaboration platform (ClickUp, Asana, Monday, or similar)
• Demonstrated ability to elicit workflow requirements from non-technical stakeholders and translate them into platform configurations

Benefits

• Salary range $69,000 to $80,000 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program