Role OverviewWe are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.
What You Will Do
Provide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware. Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.
Why It Might Be a Fit
The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience
- Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience
- Previous IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred
- Strong working knowledge of Microsoft Windows and Microsoft 365
- Experience with Active Directory, SCCM, endpoint management, device deployment, and print services
- Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices
- Working knowledge of basic LAN/WAN networking and wireless troubleshooting
Benefits
- Health, dental, and vision employee benefit package
- 401k
- PTO
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