Role OverviewWe are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers and drive reliability through processes and systems.
What You Will Do
Provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution.
Why It Might Be a Fit
Ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.
Requirements
- Some technical experience
- Attention to detail and personal workflows that produce reliable outcomes
- A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions
- Genuine interest in technology and the puzzle underneath each issue
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