Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device-level, and site-specific support activities.
What You Will Do
The IT Deskside Support Engineer will act as the primary onsite technical resolver for incidents escalated by the Service Desk, provide in-person support for clinicians, nurses, researchers, and corporate staff, and resolve hardware, OS, and peripheral issues that cannot be remediated remotely. The role will also perform full IMAC lifecycle activities, including new device deployments and refreshes, user onboarding and workstation setup, physical moves and reconfigurations, and device replacements and upgrades.
Why It Might Be a Fit
The IT Deskside Support Engineer will require strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards. The role will also demand strong attention to detail and documentation discipline, ability to work independently onsite with accountability, and strong communication and interpersonal skills.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Common peripherals and printers
- Basic networking concepts
- Remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow)
- High attention to detail and documentation discipline
- Ability to work independently onsite with accountability
- Strong communication and interpersonal skills
- Ability to function under pressure in clinical environments
- Strong sense of ownership and reliability
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after hours or emergency support when required
- Adherence to organizational security and safety policies
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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