Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.
What You Will Do
The IT Deskside Support Engineer will be responsible for resolving incidents escalated by the Service Desk, providing in-person support for clinicians, nurses, researchers, and corporate staff, and resolving hardware, OS, and peripheral issues that cannot be remediated remotely.
Why It Might Be a Fit
The ideal candidate will have strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Familiarity with ITSM tools (preferably ServiceNow)
- High attention to detail and documentation discipline
- Ability to work independently onsite with accountability
- Strong communication and interpersonal skills
- Ability to function under pressure in clinical environments
- Strong sense of ownership and reliability
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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